[AT] Craftsman Tool Warranty

Mon Nov 4 02:54:35 PST 2019

Not surprised.  They are owned by Bain Capital and exist to make money for
Wall Street.

SO

On Sun, Nov 3, 2019 at 8:42 PM John Hall <jtchall at nc.rr.com> wrote:

> Not at all impressed with Apex. They own Jacobs drill chucks now. The
> quality is pathetic and their customer service is deplorable. Apparently
> they have acquired a few good "names" to profit from. I had 2 brand new
> chucks that were covered in burrs and grinding grit. They had me return
> them direct to them. Then they lost them and wanted me to do the UPS
> tracking. I did what I should have done in the first place, let MSC deal
> with them. Sad part is these guys are 30 miles from me.
>
> John Hall
>
> On 11/3/2019 5:57 PM, Stephen Offiler wrote:
>
> No.  Stanley Black & Decker currently owns the Craftsman brand.  Apex Tool
> Group, a venture formed by the combination of Danaher and Cooper Tools in
> 2010(ish), does some of the manufacturing.  I know Apex pretty well; my
> company actually manufactures a few thing for them.
>
> SO
>
>
> On Sun, Nov 3, 2019 at 5:42 PM James Peck <jamesgpeck at hotmail.com> wrote:
>
>> I believe Apex Tool now owns the Craftsman brand and can sell it through
>> channels other than Sears.
>>
>>
>>
>> *From:* AT <at-bounces at lists.antique-tractor.com> *On Behalf Of *Cecil
>> Bearden
>> *Sent:* Sunday, November 3, 2019 4:03 PM
>> *To:* at at lists.antique-tractor.com
>> *Subject:* Re: [AT] Craftsman Tool Warranty
>>
>>
>>
>> In the late 70's Sears had a commercial tire & battery shop here in OKC.
>> We had bought batteries from Sears for over 25 years.  We got a good price
>> on them from the commercial shop, better than the store.  If we bought a
>> tractor battery from the store and they found out it goes in a tractor,
>> they cut the warranty in half.  The commercial shop let us keep the full
>> warranty.  A few years later they went out of business and we jumped around
>> all over trying to get a good price on batteries.  I now buy them from a
>> local shop and they appear to be a good battery for the money.  I probably
>> go thru 30 batteries a year.  I get a lot of tires from Your next tire in
>> Nebraska, but they were bought out by another tire shop and immediately
>> raised prices.  My local Coop has become a reliable source for common sized
>> tires.  The same thing has happened to my local fuel supplier.  In business
>> since the early 50's, it was bought out by a large firm in Amarillo.  They
>> came in, cut 2 warehouse/delivery guys, added a receptionist, replaced all
>> the trucks, put in a security system and got rid of the dogs that ran the
>> yard at night, and raised gas prices by 10cents and fuel by 20.  A barrel
>> of oil went up nearly $100.  The Coop looks to be my new fuel supplier.
>>
>> Cecil
>>
>> On 11/3/2019 2:35 PM, Indiana Robinson wrote:
>>
>> My father had worked at several things and started building a house for
>> his parents about 1940 on their farm. He had been doing work with his
>> carpenter uncle for some time and was planning on starting into home
>> building.  He was quite good at it and the great depression was easing up
>> to where things looked hopeful. He was adding tools both new and used. Most
>> of the new stuff he bought from the local Sears & Roebuck store. Along came
>> WW-II and he started working testing aircraft engines 12 hours a day 7 days
>> a week and as my grandfather's heart began to fail my father took over the
>> farm. He was converting the farm from draft horses to tractor power and
>> like most farmers of those times a lot of horse stuff got modified to work
>> behind  a tractor and slowly replaced (largely after the war ended in 1945)
>> as stuff became more available. He was buying his tires and batteries from
>> Sears along with additional tools. One of the early words in my vocabulary
>> was "Allstate"...  :-)  Another name was "David Bradley". In the years
>> after the war he bought a new DB flare wagon bed, an ear corn / grain
>> elevator and in 1947 a new David Bradley garden tractor with a sickle
>> mower, a cultivator and a DB axle to make a trailer for it. In 1952 he
>> bought a new DB lime / fertilizer spreader. During all of those years he
>> kept buying tires, batteries and even oil from the Sears store Most of what
>> he could buy there he did buy there. Then came the fateful day about 1953
>> when he had a Craftsman screwdriver snap in the middle of the shaft... They
>> had a new guy as manager at the time and he seemed to think everything came
>> directly out of his pocket. He absolutely refused to replace it... My
>> father never entered that store again... That managers stubbornness cost
>> them many years of steady income but he probably never had any idea how
>> much. He probably bragged about how he saved the company the price of a
>> screwdriver. Our money just went another direction, we still spent it, just
>> not there.
>>
>>
>>
>>
>>
>> .
>>
>>
>>
>> On Sat, Nov 2, 2019 at 11:52 PM <deanvp at att.net> wrote:
>>
>> Here is my experience with Craftsman tool warranty before they sold out
>> to Stanley.  20 years or so ago when I was first starting antique tractor
>> work I wanted a good torque wrench so I bought a Craftsman ½” drive for in
>> the neighborhood of $99.00 which had the Craftsman Lifetime warranty.  I
>> used is sparing for several years not often but worked just fine.  Then one
>> day it just flat broke. So I brought it to the local Sears store for
>> replacement. Their response stunned me. Torque wrenched do not have a
>> lifetime warranty.  See it shows right there on the shelf. I replied it had
>> a Lifetime warranty when I bought it. They would not honor it.  So I went
>> home and damned if I didn’t find a 1999 Sears Tool Catalog that showed the
>> Lifetime warranty on the Torque Wrench I had purchased. Went back the week
>> before Christmas with wrench and Catalog in hand. There was a long line at
>> the register and when I finally got up to the register I presented the
>> wrench and the Tool catalog. The clerk still wouldn’t honor the Lifetime
>> warranty.  I told the clerk that he better call  a manager because I was
>> going to stand there until they honored their warranty.  Eventually a
>> manager arrived and he too tried to renege on the warranty,  I held my
>> ground. Eventually the manger caved and I also got him to hand write and
>> sign on the receipt that the replacement wrench had a lifetime warranty
>> including his name, title and employee number. . Fortunately the
>> replacement has never failed so I have never had to test the lifetime
>> warranty on the replacement. But… be very careful when shopping Craftsman
>> tools. Many of the Craftsman tools no longer carry the Lifetime warranty
>> with some as low as 90 days.
>>
>>
>>
>> I haven’t purchased very many Craftsman tools  of late so I don’t know
>> what they are doing today relative to warranties.  I suspect they haven’t
>> gotten any better. I know the Craftsman hand tools of the last 20 years are
>> nowhere close to as good as those I purchased in the 50’s.  I now tend to
>> just buy specialty tools that I’m not going to be using much and they
>> usually are purchased at Harbor freight. They are usually good enough for a
>> shade tree mechanic and the closet store is 7.5 miles way. The closest
>> Sears store in now over 25 miles away.  The last few years I would only end
>> up in a Sears store to pick up something I had purchased on-line at  less
>> than half price they had on the shelf.  Between that pricing idiocy and
>> being able to throw a grenade in the store without hitting anyone it was
>> obvious Sears was in big trouble. Sears snatched defeat from the jaws of
>> victory.  They could have owned the on-line marketplace just using their
>> catalog name list. A management lesson in incompetency.
>>
>>
>>
>>
>>
>> Dean VP
>>
>> Snohomish, WA 98290
>>
>>
>>
>> *From:* AT <at-bounces at lists.antique-tractor.com> *On Behalf Of *Jim
>> Becker
>> *Sent:* Monday, October 28, 2019 11:27 AM
>> *To:* Antique Tractor Email Discussion Group <
>> at at lists.antique-tractor.com>
>> *Subject:* Re: [AT] Craftsman Tool Warranty
>>
>>
>>
>> I had thought about that, but decided the tool was probably made out of
>> material I wouldn’t be able to drill through.
>>
>>
>>
>> I recently acquired another one of these handles.  It was in a tool box I
>> bought at an auction.  It has the hole, so my round bar became usable
>> again.  Interesting thing about the newly acquired one, it is evidently
>> even older than the one I turned in.  The catalog number is not permanently
>> marked on the tool, as has been Craftsman practice for a long time.  The
>> hole in the handle goes the opposite way from what it did in the handle I
>> turned in.  I have two other 1/2 inch breaker bars, other brands.  They
>> both are cross drilled.  One of them has a hole in the end so it can be
>> used as an extension.
>>
>>
>>
>> Jim Becker
>>
>>
>>
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>>
>>
>> --
>>
>> --
>>
>> Francis Robinson
>> aka "farmer"
>> Central Indiana USA
>> robinson46176 at gmail.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
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