[AJD] RE:/ now Verizon troubles

[Dean VP]

David:

As of a couple hours ago we finally are back up and running but not without
going through 4 hours of no phone service at all. We did have voice but were
not able to make a dial up internet connection to any ISP. Then we lost
everything. I guess they had to reboot!  :-)  Or turn on the switch. 
Doubled my net worth today because they now owe me $25 for failing to get
the service back up within 48 hours of my trouble call. 

I have been with the same two ISP's for way over 5 years. And have been
generally happy with both until recently. ATT was ok before but since their
merger with SBC things are starting to deteriorate. Probably going to have
to make a change but I sure know it won't be Verizon.  Thinking about going
to a Sprint cell phone Data Line Internet connection, in order to get
something higher than 56K dial up which is all that is available here out in
the boonies. But...  We happen to be in a real fringe area for cell phone
reception so that may not work either. Have tried cell service twice with
two different providers and missed so many calls gave up on both. Kind of
frustrating. One of the downsides of living out in the country in the
foothills of the Cascade Mountain range.  

Dean A. Van Peursem
Snohomish, WA 98290

Forbidden fruits create many jams!

www.deerelegacy.com

http://members.cox.net/classicweb/email.htm



-----Original Message-----
From: antique-johndeere-bounces at lists.antique-tractor.com
[mailto:antique-johndeere-bounces at lists.antique-tractor.com] On Behalf Of
David Bruce
Sent: Friday, December 30, 2005 3:37 AM
To: Antique John Deere mailing list
Subject: was Re: [AJD] Learn something new every day/ now Verizon troubles

Dean,
Your experience with Verizon follows my experiences with several national
dial 
up ISPs I used over the years.
After I moved here (back where I grew up) I had to get phone service from a 
local telephone coop.  I finally tried them for my ISP (this was back in
dial up 
days).  When they offered DSL I took them up.  Their service has been much 
better than I had previously.  Even now, when the DSL is bought wholesale
and 
the tech support is provided (initially) by the wholesaler (typical big
company 
BS) I can call the telephone coop and talk directly to the technician who
does 
any customer visits for my area (I know him by first name) and I can get the

straight scoop.  Nothing better than a personal relationship (may not solve
all 
the problems but it does eliminate the BS).

David
NW NC

deanvp at att.net wrote:

> 
> I'm having trouble beleiving this.  It is just something I picked up off
of an eBay auction description. I was hoping someone close by such as JR
Hobbs would respond to verify or deny this as a fact.or not.
> 
> I'm sending this message from the public Library in Monroe, WA. Our
friendly dial-up phone service provider, Verizon, is having equipment
problems that allow voice communication but not digital.  They finally
admitted it at noon today after sepnding three hours on the phone trying to
convince them yesterday.  You can't beleive the run around I got when
initially reporting the problem. Their service people are trained to avoid
admitting problems. They had the audacity to switch me to their DSL division
because it was an internet access issue. Just a diversionary tactic because
they don't offer DSL to our area.  Several phone calls and referrals to
somebody else before they finally admitted they had a system problem.  My
favorite: We don't guarantee digital service.  They are required to
guarantee at least 15K throughput by state regulatory law.  I get really
incensed by their diversionary tactics.  Service is a forgotten word these
days.  Just trying to get to talk to a rea
l l
>  ive person is a test of one's patience. I think we need a consumer
revolt.-------------- 
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