was Re: [AJD] Learn something new every day/ now Verizon troubles

[David Bruce]

Dean,
Your experience with Verizon follows my experiences with several national dial 
up ISPs I used over the years.
After I moved here (back where I grew up) I had to get phone service from a 
local telephone coop.  I finally tried them for my ISP (this was back in dial up 
days).  When they offered DSL I took them up.  Their service has been much 
better than I had previously.  Even now, when the DSL is bought wholesale and 
the tech support is provided (initially) by the wholesaler (typical big company 
BS) I can call the telephone coop and talk directly to the technician who does 
any customer visits for my area (I know him by first name) and I can get the 
straight scoop.  Nothing better than a personal relationship (may not solve all 
the problems but it does eliminate the BS).

David
NW NC

deanvp at att.net wrote:

> 
> I'm having trouble beleiving this.  It is just something I picked up off of an eBay auction description. I was hoping someone close by such as JR Hobbs would respond to verify or deny this as a fact.or not.
> 
> I'm sending this message from the public Library in Monroe, WA. Our friendly dial-up phone service provider, Verizon, is having equipment problems that allow voice communication but not digital.  They finally admitted it at noon today after sepnding three hours on the phone trying to convince them yesterday.  You can't beleive the run around I got when initially reporting the problem. Their service people are trained to avoid admitting problems. They had the audacity to switch me to their DSL division because it was an internet access issue. Just a diversionary tactic because they don't offer DSL to our area.  Several phone calls and referrals to somebody else before they finally admitted they had a system problem.  My favorite: We don't guarantee digital service.  They are required to guarantee at least 15K throughput by state regulatory law.  I get really incensed by their diversionary tactics.  Service is a forgotten word these days.  Just trying to get to talk to a rea
l l
>  ive person is a test of one's patience. I think we need a consumer revolt.--------------