[AT] 1970's farm equipment

Mon Oct 21 10:23:07 PDT 2019

I've run into this as well, and I try not to take it out on people who
aren't at fault. The help line people are just learning English, so I
just politely ask them to repeat what they said, after a few times of
doing that, I ask for a supervisor, and ask that they get me to someone
who's English is more clear and unbroken. In most cases, Corporate does
the hiring, and hires from the local pool of talent, who all speak the
same language.  It's a shame that large companies do this, and I try
hard not to do repeat business with them. I've also spoken with tech
support that spoke the Kings English, but were dumb as a board when
trouble shooting my problem.

Mike M

On 10/21/2019 9:23 AM, szabelski at wildblue.net wrote:
> My wife and I have experienced the same issue with bad accents and unknowledgeable help. We will talk with them for a short time, and if we can’t seem to be getting anywhere, we politely tell them we have to go do something and that we’ll have to call back.
>
> We call back again and usually get somebody who we can understand and who knows what is what.
>
> My daughter doesn’t take guff from these people, and if they start to give her a hard time, she just asks for their supervisor to get results. Sometimes they’ll tell you that you can’t talk to a supervisor, but that isn’t true. When that happens, she just calls back and asks the new person to talk to a supervisor. She gives the supervisor the previous helps name and then unloads on him. This always seems to get immediate results and numerous apologies.
>
> ----- Original Message -----
> From: Cecil Bearden <crbearden at copper.net>
> To: at at lists.antique-tractor.com
> Sent: Mon, 21 Oct 2019 09:09:04 -0400 (EDT)
> Subject: Re: [AT] 1970's farm equipment
>
> First I want to say I am for anyone who wants to better their situation
> for themselves and their family no matter where they are from.    That
> said,  why do manufacturers allow someone who cannot speak
> understandable English to answer help questions.  Their grammar is also
> so bad that the message seems encrypted.   I recently had an X-ray done
> and the Radiologist was from a foreign country.  Their grammar was so
> bad that the Dr. could not make out whether their was a problem or
> not.....    If the supervisors or the hiring supervisor makes a comment
> about their language ability they play the racism card..
> I have said enough on this subject.   My apologies Spencer, but like
> Dean, my hearing, cellular phones, and accents drive me nuts.....
> Cecil
>
> On 10/20/2019 11:39 PM, deanvp at att.net wrote:
>> James,
>>
>>    Every time I go shopping at the local Costco I marvel at how many
>> foreigners we have here in WA  I'm sure driven by the High Tech industries
>> like Microsoft and Amazon. It used to be the Oriental's that were
>> predominate. Now it seems to be East Indians. I'm sure much of our technical
>> knowledge is eventually ending up back in India.  However, that doesn't seem
>> to apply to those who work in the technical support groups we call for help.
>> I have completely given up on calling any kind of help line for anything.
>> First because they really don't know very much and secondly their accent
>> combined with my loss of hearing makes understanding them almost impossible.
>> I will work Google search until I find the answer I'm looking for. I just
>> went through that recently.  Some time in the past I changed from double
>> click to single click file opening on my mouse. Long enough ago I had
>> forgotten how I did it.  For me the obvious place to look was on the setup
>> of the mouse. Wrong.  I put up with the change far too long and finally I
>> had enough.  But couldn't remember how to fix it. Google came to the rescue.
>> In Win 10. one has to get into File Explorer, view, options, change options
>> to get to that setting.  How in the hell I found that the first time is
>> beyond me  But all is now cool again.   Simple but frustrating.
>>
>> Dean VP
>> Snohomish, WA 98290
>>
>> -----Original Message-----
>> From: AT <at-bounces at lists.antique-tractor.com> On Behalf Of James Peck
>> Sent: Sunday, October 20, 2019 11:18 AM
>> To: Antique Tractor Email Discussion Group <at at lists.antique-tractor.com>
>> Subject: Re: [AT] 1970's farm equipment
>>
>> I worked for a GM division a little in the late sixties. The focus then was
>> on making all components so they ended their life at 10 years.  The items
>> that lasted longer were made too well.
>>
>> [Henry Miller] The 1970s when efficiency experts ruled every thing with the
>> bean counters. Cut cost and quality were number one. The auto world had it
>> worse than most because they suddenly had to meet emissions rules that they
>> didn't really know how to do and so rube Goldberg contraptions were designed
>> to that standard with predictable results.
>>
>> Modern just in time is often very inefficient, but the cost savings
>> elsewhere make it vastly more cost effective. Consumers have also caught on
>> to the idea that quality is sometimes worth paying for. Where the above
>> doesn't apply is a race to the bottom that we can't win. China, like Taiwan
>> and Japan before them is starting to drop out of the game. Africa is
>> probably next in my opinion: Vietnam and Pakistan play a bit but they are
>> not large enough and to beat China and they are not far behind China into
>> getting out of that hole. India could win for a while, but they have a lot
>> of smart people who know how to make quality (training on the job in the US
>> or Europe) and would rather skip the cheap junk period.
>>
>> .
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