[AT] OT: netcook/laptop problems (was Re: Drag line engine ID wanted

[David Bruce]

Geek Squad = Dork squad in my experience.

David
NW NC

> As many of you guys know, I work in the US repair center for
> Acer/Gateway/eMachines.
> Some of the units we get for repair have been to Best Buy, aka Geek Squad
> for repair
> before we get them. These units come in with a variety of complaints from
> "hard drive
> bad" to "motherboard bad", etc. Nine times out of ten, probably more, the
> problem has
> been badly mis-diagnosed by the "Geeks". Usually it turns out to be a
> simple problem,
> much like the touchpad being too sensitive. I don't like touchpads and
> use a USB mouse
> with my laptop. Mine is old enough that FnF7 turns off the touchpad. We
> used to see
> a lot of laptops come in saying the touchpad was inop., and a FnF7 would
> miraculously
> fix it. Of course, since we have outsourced our support line to India we
> have a lot
> of problems that could've been fixed over the phone show up for repair.
>
> Phil
>
>
>
> --- mikesloane at verizon.net wrote:
>
> From: Mike Sloane <mikesloane at verizon.net>
> To: Antique tractor email discussion group <at at lists.antique-tractor.com>
> Subject: Re: [AT] OT: netcook/laptop problems (was Re: Drag line engine
> ID wanted
> Date: Wed, 17 Nov 2010 12:27:34 -0500
>
> As it happens, this fancy HP laptop (a "Dv7") had a "Best Buy" sticker
> on it, and I am left to guess why anyone would discard a $700+ 2 year
> old laptop, unless the nice folks at Best Buy told them that it would
> cost more to fix the problem than the unit was worth. On this machine,
> there is a little button above the touch-pad, and pushing it disables
> the touch-pad (a LED changes from white to red next to the button). When
> I did that, the keyboard problems all went away! I feel (just a very
> little bit) guilty about fixing the problem so easily, but I don't know
> the identity of the PO and have little sympathy for them if they were
> willing to discard a perfectly good machine without getting a second
> opinion as to the problem and how to fix it. This isn't the first
> discarded computer I have encountered with a Best Buy sticker on it that
> turned out to have only very minor problems that were easily fixed.
>
> I just wish all my tractor related problems were so easily dealt with...
>
> Mike
>
> On 11/17/2010 11:13 AM, charlie hill wrote:
>> Let me know how it works out Mike.  I'm trying to be much more
>> deliberate in
>> my "keyboarding" to see if that helps.  One thing,  I bought a notebook
>> of
>> the same manufacture but not exactly the same model from Best Buy  and
>> set
>> it up myself.  I never had a problem with it.   It ended up having an
>> internal problem and I took it back.  They were out of the model I had
>> and I
>> took the similar one in exchange.  They had already had their Geek
>> Squad
>> guys do the set up on this one up and I can tell from the tones it uses
>> to
>> indicate certain actions that the kid that set it up thought he was
>> being
>> cool.  I suspect it has a lot of secondary functions set up in it.
>> They are
>> fine for advanced users with nimble little fingers but maybe not so
>> good for
>> a 60 year old with fat hands.
>>
>> Charlie
>>
>> --------------------------------------------------
>> From: "Mike Sloane"<mikesloane at verizon.net>
>> Sent: Wednesday, November 17, 2010 10:49 AM
>> To: "Antique tractor email discussion
>> group"<at at lists.antique-tractor.com>
>> Subject: [AT] OT: netcook/laptop problems (was Re: Drag line engine ID
>> wanted
>>
>>> I agree with Howard. I was having a similar problem with a fancy HP
>>> laptop I rescued from the dumpster - the only thing wrong with it was
>>> that it was doing random odd things while I was typing, including
>>> having
>>> the cursor just wander all over the place. Just for the heck of it, I
>>> plugged in and used a regular keyboard, and the problem went away
>>> immediately. I am going to see if I can disable the touch-pad (I use a
>>> regular optical mouse, not the touch-pad, so it won't be any loss).
>>>
>>> Mike
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