[AT] OFF Topic: 4 month Verizon WAR

[charlie hill]

I really don't understand it either Steve,  I owned the equipment
I had/have.  When I finally did cancel they started talking about
sending me boxes to ship my equipment back to them and I had
to straighten them out on that.  They have been paid on direct
band draft every month for I guess 20 years since I switched to them
from Direct TV. ( I still get mail from Direct TV begging me to come back.)
They have never touched my equipment or had a complaint or problem
with it since they installed it even though for several years now I 
occasionally
had to pull the card out of it and re-insert it to get the thing to work.
That is what prompted me to ask for new equipment but they just flat 
wouldn't
provide it.

Charlie

-----Original Message----- 
From: Steve W.
Sent: Tuesday, September 01, 2015 11:58 PM
To: Antique tractor email discussion group
Subject: Re: [AT] OFF Topic: 4 month Verizon WAR

charlie hill wrote:
> Steve,  I threatened to leave Dish Network off and on for years
> and they would never do anything to help me.  I called and
> asked for some new equipment and they refused to supply that.
> I was there customer for probably 20 years or close to it myself.
> Finally they sent me a letter telling me they were changing their
> satellites and my equipment wouldn't work any longer.  I called them
> and told them the only way I would agree to their changes was if they
> did something about the amount of money I was paying them. It had
> gone up over the years from about 70 bucks to over 100.  They kept wanting
> to come and put in new equipment.  I refused unless they would cut the
> price down to something close to what they were offering to new customers.
> They wouldn't budge.  Finally the day came when channels started not
> working.
> I called them up and cancelled my service.  They begged me to stay but 
> never
> would offer to lower the price.  After I cut them off they started trying 
> to
> induce me to come back.
>
> I was going to switch to Direct TV for a couple of years but now with AT&T
> buying them
> out I'm not sure I want to go there either.   I've got access to fiber 
> optic
> cable but
> for what I had with Dish Network on Cable would cost me over $150.00 a 
> month
> and I still
> wouldn't be watching more than about 20 channels.  They structure their
> "packages" so that
> you can't get all of what you want in a certain category without buying a
> high end package.
> It's ridiculous.
>
> Charlie

Wow, I've never had an issue with them really, other than the price.
I've owned the equipment from day one and they replaced my old receiver
free twice. I added the new dish/LNB head myself when the channels were
moved. Not sure why the big difference in the way you were treated.

-- 
Steve W.
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