[AT] OFF Topic: 4 month Verizon WAR

[Dan Glass]

I had similar problems with the local Verizon.  Instead of helping you 
solve your problem they seem to want to get in your way.  I decided I 
didn't want to work with the local Verizon and called the 800 number.   
Difference was night and day.  They bend over backwards to be sure you 
are satisfied.  The local guys wouldn't synchronize my different plans 
because they were several months apart.  800 did it without question.  
When you get a new phone they send it next day and preloaded with all 
your apps and contacts and even follow up to be sure you got it and 
everything is working fine.

On 8/28/2015 11:01 PM, Mogrits wrote:
> We are in the same boat with a mifi regarding internet service but
> fortunately got one that works. Also unfortunately, Verizon is the best
> thing going today for wireless anything overall. No one else is even close.
>
> I had a lot of trouble with their in store customer service but I have
> about 10 devices on a "friends and family" type plan for my business that
> includes family. I demanded and got a personal service representative, from
> a different state no less, but i knew her from another company I worked for
> which she managed. If you can get assigned an account representative your
> customer service problems will go away. It's likely you have two phones
> plus the mifi so that may be enough. I email her about any little thing
> including chargers that don't work right and she takes it from there. I
> have tried Sprint and have friends and neighbors with other carriers and
> the signal does not compare by any measure.
>
> Warren