[AT] OFF Topic: 4 month Verizon WAR

[Mike]

Not to hi-jack you're thread, but on a similar note, I just dropped 
Direct TV for the first time and am now totally going off a roof top 
antennae. $90 a month cheaper and I don't miss it a bit. What a waste 
money; paid for 300 channels and watched about 4. That's an implement a 
year in my books.

Mike M


On 8/28/2015 11:29 PM, Dean VP wrote:
> Warren,
>
> Having a personal service representative is something I wasn't aware of.  We do have two Verizon Cell
> phones here plus now the 5580 MiFI instead of the 6620.  We gave up our land line after GTE sold the
> land phone business to Frontier.  Forntier is worse than Verizon.   I need to work on finding out how
> to get a personal service representative.  I'll mention one of the ludicrous things I was told by a
> Verizon service representative on the phone. "We are not responsible for your Verizon 6620 MiFi
> problems because we didn't make it. It is made by another company."  Honest to God she said that!  It
> only took me a couple days to come down from the ceiling after that statement. Where do they find
> people like that?  Or who trains them to say such stupid things?  It is unbelievable!  BTW, the
> manufacturer of the unit is QUALCOMM. Don't buy the Verizon 6620 MiFI. It is not ready for prime time.
> They admit is has serious problems but are still selling it in their stores. I guess they just assume
> their customers will accept them the way they are. Why not, they get by with selling us cell phones
> that are full of bugs and problems.  I spent my career in the High Tech business and I'm telling you
> Industrial users would never put up with this kind of vaporware and non-existent service.  Why do we
> consumers put up with it?  I must be getting old.
>
> PS: One of the problems in the Verizon 6620 causes the users to use way more data than is necessary.
> Since Data is charged for like it is Gold it is insidious.  See now why they don't want to fix it?
> Drives me crazy!
>
>
>
> Dean VP
> Snohomish, WA 98290
>
> "Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent
> virtue is the equal sharing of misery."  . Sir Winston Churchill
>
> -----Original Message-----
> From: at-bounces at lists.antique-tractor.com [mailto:at-bounces at lists.antique-tractor.com] On Behalf Of
> Mogrits
> Sent: Friday, August 28, 2015 8:02 PM
> To: Antique tractor email discussion group
> Subject: Re: [AT] OFF Topic: 4 month Verizon WAR
>
> We are in the same boat with a mifi regarding internet service but
> fortunately got one that works. Also unfortunately, Verizon is the best
> thing going today for wireless anything overall. No one else is even close.
>
> I had a lot of trouble with their in store customer service but I have
> about 10 devices on a "friends and family" type plan for my business that
> includes family. I demanded and got a personal service representative, from
> a different state no less, but i knew her from another company I worked for
> which she managed. If you can get assigned an account representative your
> customer service problems will go away. It's likely you have two phones
> plus the mifi so that may be enough. I email her about any little thing
> including chargers that don't work right and she takes it from there. I
> have tried Sprint and have friends and neighbors with other carriers and
> the signal does not compare by any measure.
>
> Warren
>
> On Fri, Aug 28, 2015 at 9:16 PM, David Bruce <davidbruce at yadtel.net> wrote:
>
>> The only worse customer service is that from a cable co. Luckily where I
>> live now we have a telephone co-op so I get LOCAL service and I know
>> where the main office is if I ever need to see someone face to face.
>>
>> A few years ago the co-op ran fiber to the house so I now buy internet,
>> landline and TV from them.
>>
>> David
>> NW NC
>>
>> On 8/28/2015 8:46 PM, Dean VP wrote:
>>> I have had nothing but grief with a new Verizon Product  since April 21,
>> 2015.  I won't go into
>>> details but it was their MiFI Unit 6620 which we use here at home for
>> Internet connection. We don't
>>> have a choice because we don't have cable and couldn't get it if we
>> wanted it, can't get DSL,
>>> Satellite is too slow and expensive.  So for 4 months I have been
>> fighting with Verizon to get their
>>> unit to perform to what they sold it to do.  You would not believe the
>> BS that they tried to use to
>>> avoid fixing the problem.  I finally found the way to solve the problem.
>> Threaten to take them to
>>> small claims court and go to the Local Verizon Store and refused to
>> accept their excuses until the
>>> Store Manager finally came out and accepted the solution I had been
>> trying to get for 4 months.  The
>>> new unit arrived today and as far as I can tell most if not all of the
>> problems have gone away. I have
>>> 14 days to test the unit at no cost. And will get a refund on the other
>> unit that was more expensive.
>>> AND not have to pay for the new unit.  SUCCESS FINALLY.  I'll tell you
>> there were times when my mind
>>> wanted to do a whole bunch of illegal things but being a stubborn old
>> fart I finally prevailed. There
>>> is no way it should have been this difficult. I just pity all those
>> Verizon customer who put up with
>>> Verizon's BS. It is really disgusting.
>>>
>>> Dean VP
>>> Snohomish, WA 98290
>>>
>>> "Socialism is a philosophy of failure, the creed of ignorance, and the
>> gospel of envy, its inherent
>>> virtue is the equal sharing of misery."  . Sir Winston Churchill
>>>
>>>
>>>
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>>>
>>>
>>
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