[AT] OFF Topic: 4 month Verizon WAR

[Mogrits]

We are in the same boat with a mifi regarding internet service but
fortunately got one that works. Also unfortunately, Verizon is the best
thing going today for wireless anything overall. No one else is even close.

I had a lot of trouble with their in store customer service but I have
about 10 devices on a "friends and family" type plan for my business that
includes family. I demanded and got a personal service representative, from
a different state no less, but i knew her from another company I worked for
which she managed. If you can get assigned an account representative your
customer service problems will go away. It's likely you have two phones
plus the mifi so that may be enough. I email her about any little thing
including chargers that don't work right and she takes it from there. I
have tried Sprint and have friends and neighbors with other carriers and
the signal does not compare by any measure.

Warren

On Fri, Aug 28, 2015 at 9:16 PM, David Bruce <davidbruce at yadtel.net> wrote:

> The only worse customer service is that from a cable co. Luckily where I
> live now we have a telephone co-op so I get LOCAL service and I know
> where the main office is if I ever need to see someone face to face.
>
> A few years ago the co-op ran fiber to the house so I now buy internet,
> landline and TV from them.
>
> David
> NW NC
>
> On 8/28/2015 8:46 PM, Dean VP wrote:
> > I have had nothing but grief with a new Verizon Product  since April 21,
> 2015.  I won't go into
> > details but it was their MiFI Unit 6620 which we use here at home for
> Internet connection. We don't
> > have a choice because we don't have cable and couldn't get it if we
> wanted it, can't get DSL,
> > Satellite is too slow and expensive.  So for 4 months I have been
> fighting with Verizon to get their
> > unit to perform to what they sold it to do.  You would not believe the
> BS that they tried to use to
> > avoid fixing the problem.  I finally found the way to solve the problem.
> Threaten to take them to
> > small claims court and go to the Local Verizon Store and refused to
> accept their excuses until the
> > Store Manager finally came out and accepted the solution I had been
> trying to get for 4 months.  The
> > new unit arrived today and as far as I can tell most if not all of the
> problems have gone away. I have
> > 14 days to test the unit at no cost. And will get a refund on the other
> unit that was more expensive.
> > AND not have to pay for the new unit.  SUCCESS FINALLY.  I'll tell you
> there were times when my mind
> > wanted to do a whole bunch of illegal things but being a stubborn old
> fart I finally prevailed. There
> > is no way it should have been this difficult. I just pity all those
> Verizon customer who put up with
> > Verizon's BS. It is really disgusting.
> >
> > Dean VP
> > Snohomish, WA 98290
> >
> > "Socialism is a philosophy of failure, the creed of ignorance, and the
> gospel of envy, its inherent
> > virtue is the equal sharing of misery."  . Sir Winston Churchill
> >
> >
> >
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