[AT] OFF Topic: 4 month Verizon WAR

[Cecil R Bearden]

We are on the border between the big guys and an independent cell phone 
cooperative.   The phone rings and when you answer it it dead.  You call 
out and after 15 seconds it is dead.  Each provider has their antennas 
turned into the ground at the county line.  They also have the gain 
turned down on that side.  I have had phones from both sides of the 
boundary. Same thing.  I filed a complaint with the FCC  I got an email 
after 2 weeks referring me to their page on how to file a complaint.  I 
replied telling them what idiots I thought they were, and copied my 
congressman.  3 weeks later I get a $25 credit on y bill.  The service 
still sucks.......

Cecil in OKla


On 8/28/2015 8:16 PM, David Bruce wrote:
> The only worse customer service is that from a cable co. Luckily where I
> live now we have a telephone co-op so I get LOCAL service and I know
> where the main office is if I ever need to see someone face to face.
>
> A few years ago the co-op ran fiber to the house so I now buy internet,
> landline and TV from them.
>
> David
> NW NC
>
> On 8/28/2015 8:46 PM, Dean VP wrote:
>> I have had nothing but grief with a new Verizon Product  since April 21, 2015.  I won't go into
>> details but it was their MiFI Unit 6620 which we use here at home for Internet connection. We don't
>> have a choice because we don't have cable and couldn't get it if we wanted it, can't get DSL,
>> Satellite is too slow and expensive.  So for 4 months I have been fighting with Verizon to get their
>> unit to perform to what they sold it to do.  You would not believe the BS that they tried to use to
>> avoid fixing the problem.  I finally found the way to solve the problem. Threaten to take them to
>> small claims court and go to the Local Verizon Store and refused to accept their excuses until the
>> Store Manager finally came out and accepted the solution I had been trying to get for 4 months.  The
>> new unit arrived today and as far as I can tell most if not all of the problems have gone away. I have
>> 14 days to test the unit at no cost. And will get a refund on the other unit that was more expensive.
>> AND not have to pay for the new unit.  SUCCESS FINALLY.  I'll tell you there were times when my mind
>> wanted to do a whole bunch of illegal things but being a stubborn old fart I finally prevailed. There
>> is no way it should have been this difficult. I just pity all those Verizon customer who put up with
>> Verizon's BS. It is really disgusting.
>>
>> Dean VP
>> Snohomish, WA 98290
>>
>> "Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent
>> virtue is the equal sharing of misery."  . Sir Winston Churchill
>>
>>
>>
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>
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