[AT] best parts counter service

[Larry Goss]

Stock order vs Special order is always there, John, regardless of whether another dealership is on the daily delivery route.  Stock order means that the customer can wait until the part comes in as a regular order action and no shipping will be attached.  Special order means to ship it now and the customer will be assessed for the shipping charges.  Not every part is a part of a normal dealer's inventory, so when you are shopping for hardware ask the counter man if it is normally stocked?  If it is, then another dealer may have it and be able to get it to you overnight with no extra charge.  If it isn't, then you will either have to wait for the next stock order or else be ready to pay for the shipping.  In my experience, dealerships place stock orders twice each week. If you are working for a dealership that has a contract with another retail outlet (Lowes, for instance) then coordinating the pickup and delivery between the dealership and the additional retailer can make the difference between making or loosing money when doing warranty service.

YMMV.

Larry

----- Original Message -----
From: "john hall" <jtchall at nc.rr.com>
To: "Antique tractor email discussion group" <at at lists.antique-tractor.com>
Sent: Friday, September 30, 2011 4:21:38 PM
Subject: [AT] best parts counter service

Just curious as to what brand of equipment you guys are finding has the best service at the parts counter. From what I am finding it is definitely Deere. Our local dealer is tied in with 7 or 8 more so if parts aren't in stock, they can sometimes have them delivered from another store the same day. Also getting parts from a distribution center is generally 1 day and doesn't cost much--even for Saturday delivery. I had to order some stuff from AGCO this week and since it was shipped direct from the distribution center I got hit with a $25 shipping fee on a 2lb package. Case-IH is ok, dealer seems to have to order too much stuff.

Your thoughts?

John Hall
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