[AT] Voltage regulator

[Dean Vinson]

> > Do you really think that yuppie, horsey place will 
> > replace that regulator?  

> Who knows what kind of response you'll get when you 
> try to take it back, but I'd say it's worth a try.  

Hi Ron.  I agree with Bill, certainly worth a try, and if you'd rather just get a refund than trust them with a replacement I wouldn't hesitate to ask.  With a few exceptions (such as one carburetor- and electrical-supply vendor recently discussed at length on this forum), I've found that most companies have a manager at some level willing to do the right thing to satisfy a customer.  If the lower-level folks don't see it my way, I politely say "I'm sorry, but that's unacceptable.  Could you please direct me to your manager so we can discuss it further?"  It's not as much fun in the short run as getting all righteously angry, but the results in the long run are usually pretty good.  :-)

Dean Vinson
Dayton, Ohio
www.vinsonfarm.net