[AT] Denny's Carb Shop

[Dan Glass]

Several years ago I bought a Pertronix ignition from them.  When I got 
it, there was no box and some aftermarket coil that Denny sells.   I 
went ahead and installed it and it didn't work very well.   I called 
Denny's for some technical help and got the world most obnoxious lady on 
the phone.  She basically told me too bad, I bought it and they wouldn't 
stand behind it.  I told them that I was sending it back and going to 
call the charge card company to take the charges off.  Which didn't help 
her attitude at all.  I posted what happened on the forum and then got a 
nasty email from her for doing that.  Someone there must be on this 
forum.  I thought that since they were not helpful, I would call 
Pertronix.  Talk about nice people, they said Denny's sent me the wrong 
coil.  I ask about the ignition not being in a box  and they said all 
their products come in a box and they didn't know what was going on.  
Pertronix ended up sending the a new ignition and the correct coil and 
it works great.  Now that's how customer service should work.  Would it 
be so hard for Denny's to learn this?   I guess we have to periodically 
post these comments so the new people to the list will not accidentally 
deal with Denny's. 
Hey, maybe Denny's should post a rebuttal.  I don't think they could do it.
I deal with a company that works on starters, alternators, and 
generators that act like they got up on the wrong side of the bed.  
However, they do excellent work and stand behind it.  I have found out 
what pushes their buttons and I push every one on each visit. I sort of 
have fun with it.  Its different when they stand behind their work.




Easley, Greg wrote:I really do try to abide by the old adage of "if you 
don't have something nice to say,

>don't say anything at all", but there have been way too many replies on this subject
>for me to remain silent.  I've mentioned before that my main attraction to antique
>tractors is pulling, so it shouldn't come as any surprise that I spend a lot of time
>around other guys who pull.
> 
>Since we started pulling in '97, I can honestly say that I've never heard one kind
>word about Denny's Carb Shop, from anyone that I knew and trusted to be honest.
> 
>Everyone I've run across who's had any dealings with those folks refer to them as
>"Denny's Crap Shop".
> 
>I'll shut up now....
> 
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