[AT] OT: Incompetent business practices

[charlie hill]

Larry you are right and H.L. makes a good point too.  However, if I were in 
charge of that project the expiration date of the coupon would far out or 
there would be some mechanism in place to keep that from happening.  I don't 
care about the coupon.  I probably wouldn't have used it.  I'm thinking 
about it from the standpoint of it being a company I was running. 
Everything they could have possibly have gained in good will is absolutely 
lost because of that lack of attention to detail.  It would have been better 
if there was no coupon.   Absent a delay of about a year by the post office 
there is no excuse for it.  By the way I know about when I signed up for the 
card and it was at the most 6 months ago.

I don't think it came from the store.  I suspect it was computer generated 
from the companies headquarters or quite possibly by a vendor they outsource 
the job to.

Charlie
----- Original Message ----- 
From: "Larry D Goss" <rlgoss at evansville.net>
To: "Antique tractor email discussion group" <at at lists.antique-tractor.com>
Sent: Wednesday, August 22, 2007 5:11 PM
Subject: Re: [AT] OT: Incompetent business practices


> The pallets full of those flyers typically are received by the store and
> it's their duty to get it to the post office in a "timely manner" to make
> sure it gets distributed at the beginning of the sale date.  There's a lot
> of decisions and shuffling involved just getting the material to the USPS
> before distribution can begin and even then there's no guarantee of when 
> it
> will be distributed.  Bottom line: there's lots of things that could have
> happened to make the whole system get delayed, and there is more than one
> agency that could have been responsible.
>
> Larry
>
> ----- Original Message ----- 
> From: "charlie hill" <chill8 at suddenlink.net>
> To: "Antique tractor email discussion group" 
> <at at lists.antique-tractor.com>
> Sent: Wednesday, August 22, 2007 2:03 PM
> Subject: Re: [AT] OT: Incompetent business practices
>
>
>> Good thought H.L.   It's a presorted postage deal and there is no visable
>> post mark on it.  You're probably right.  The postal service is about the
>> only bunch that could  screw up worse than Staples.
>>
>> Charlie
>> ----- Original Message ----- 
>> From: "H. L. Staples" <hlstaples at mcloudteleco.com>
>> To: <at at lists.antique-tractor.com>
>> Sent: Wednesday, August 22, 2007 3:24 PM
>> Subject: Re: [AT] OT: Incompetent business practices
>>
>>
>>>
>>>
>>>
>>>
>>> Charlie when was it post-marked?--- may have been in the mail for years,
>>>
>>>
>>> On 8/22/2007 1:37:37 PM, Charlie hill (chill8 at suddenlink.net) wrote: >
>>> Sorry
>>> for the OT but I just had to share this. I > don't know if I should >
>>> laugh
>>> or be mad. I guess I'll laugh because that > is better for me. > > I got
>>> a
>>> mailing from Staples office supply chain today. Inside it had > their >
>>> rewards card that gives me a discount on stuff from their store. > As an
>>> EXTRA REWARD it included a $5.00 off coupon good for ink, paper or >
>>> printer
>>> supplies. The coupon expires 07/31/2007. > Now is that customer service
>>> or
>>> what? LOL > > I called the 800 number. When the guy finally answered I
>>> told
>>> him what I > > just told the list and hung up while he was trying to
>>> figure
>>> out what to > say. > > Charlie > >
>>> _______________________________________________ > AT mailing list >
>>> http://www.antique-tractor.com/mailman/listinfo/at
>>> H. L. Staples
>>> McLoud, Oklahoma
>>> USA
>>> _______________________________________________
>>> AT mailing list
>>> http://www.antique-tractor.com/mailman/listinfo/at
>>>
>>>
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>>
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