[AT] Denny's Carb Shop

Sun Aug 19 08:09:36 PDT 2007

Dudley,  I tried to leave the thread alone too but I've heard so many bad 
things other than what has been said in this thread that finally  I just had 
to tell the experience I had with them.  Fortunately my experience didn't 
cost me any more than a phone call.

Charlie
----- Original Message ----- 
From: "Dudley Rupert" <drupert at premier1.net>
To: "Antique tractor email discussion group" <at at lists.antique-tractor.com>
Sent: Saturday, August 18, 2007 10:39 PM
Subject: Re: [AT] Denny's Carb Shop

>I thought I could restrain myself from jumping in on this thread but Dean
> and Charlie's posts this morning seem to have snapped my last strand of
> restraint -
>
> It was about six years ago that I sent a Farmall SH carb to Denny's.  When 
> I
> got it back and put it on the tractor the tractor fired right up when I 
> hit
> the starter (and I have to say that was a definite improvement) but the
> engine rpm was disturbingly high like say a thousand rpm at idle.  I
> disconnected the governor and backed the idle adjusting screw all the way
> out but with no noticeable decrease in rpm.
>
> I figured if I did any tinkering, besides playing with the idle adjusting
> screw, that I would void the guarantee.  I thought for several days about
> what to do and finally decided I would send Denny's an E-Mail describing 
> the
> problem.  I said something to the effect that I completely understood that
> they couldn't get every repair completely right 100 percent of the time on
> the first try.  I said further that I knew Denny's would stand behind 
> their
> work (boy was I ever whistling in the dark when I wrote that) and fix the
> carb if I sent it back to them.  I concluded, however, by saying that a
> minor adjustment to the carb was probably all that was needed and if they
> would allow me to make a couple, like say turning in the Main Metering
> Valve, I would keep a good record of what I did and if it fixed the 
> problem
> then all would be well with the world.  If not then I would return the 
> carb
> and the record of what I had done or I would do whatever they suggested.
>
> I thought I would get a response back like "don't touch the adjustments 
> just
> send the carb back" or "go ahead and make some adjustments first."  But 
> what
> I got was a clear and stern reply, probably from their legal department. 
> I
> wish I would have kept their reply but I can't find it.  It was to the
> effect that Denny's is a professional shop using only the highest quality
> parts and trained repair personnel and that every repair is tested and 
> meets
> Denny's high standards before it leaves their shop and that Denny's cannot
> be held responsible for how the repaired part is used (or misused) in the
> customers tractor ...  Again while I don't remember the exact words the 
> last
> line in their replay was to the effect "If you should have need for any 
> high
> quality carburetor repair in the future please don't hesitate to contact
> Denny's."  Nothing, and I mean nothing, was said in their replay about 
> what
> recourse, if any, that they were offering me.
>
> Sometimes a fading memory is a blessing ... if I were thinking clearly 
> right
> now I think my memory would be telling me that Denny's charged me in the
> neighborhood of $200 for this experience and that would be a painful 
> memory
> so I am not going to think clearly about the cost.  I don't like bad
> mouthing a business, particularly putting it in writing.  However, I have
> given testimony to some good experiences so maybe this testimony is in 
> order
> as well.
>
> Incidentally, a friend who knows a whole bunch more about carbs than I do
> took a look at this carb/tractor some few weeks after this incident and 
> with
> some "really know what you're doing" adjusting to the carb got the tractor
> calmed down and running like a top which it still does.
>
> FWIW - just one guy's experience.
>
> Dudley
> Snohomish, Washington
>
> -----Original Message-----
> From: at-bounces at lists.antique-tractor.com
> [mailto:at-bounces at lists.antique-tractor.com]On Behalf Of charlie hill
> Sent: Saturday, August 18, 2007 12:16 PM
> To: Antique tractor email discussion group
> Subject: Re: [AT] Denny's Carb Shop
>
> I called him years ago.  I don't know exactly why because I don't have any
> Deere stuff, but something in his ad caused me to call.  He was very short
> and unpleasant on the phone.  He promised to send me some literature on
> whatever it was he was selling.  I never saw it or heard from him again 
> and
> I'm not sorry.
>
> Charlie
> ----- Original Message -----
> From: "Dean Vinson" <dean at vinsonfarm.net>
> To: "'Antique tractor email discussion group'"
> <at at lists.antique-tractor.com>
> Sent: Saturday, August 18, 2007 12:16 PM
> Subject: Re: [AT] Denny's Carb Shop
>
>
>> About 10 years ago I visited Denny's place in person, to look at a Super 
>> M
>> he had for sale and to buy a few miscellaneous after-market parts for the
>> Super M I already had. It would have been fun to have another Super M at
>> home (the first one was up at my dad's farm), but Denny's price and my
>> checkbook weren't a good match so I passed on the tractor.
>>
>> But I did buy the other stuff, a couple little things to clean up the
>> wiring
>> on my tractor. The parts were fine but the transaction was decidedly
>> unpleasant--once it became clear I wasn't going to buy his tractor he
>> seemed
>> to have something much better to do than sell me any of the parts he'd
>> advertised in his catalog. Kept me waiting a very long time without
>> explanation while he went to get the stuff, then seemed impatient and
>> unfriendly while I paid for it. In hindsight I wish I'd relieved him of
>> the
>> burden of having me as a customer right at that moment, but I certainly
>> haven't felt the need to return.
>>
>> Dean Vinson
>> Dayton, Ohio
>> www.vinsonfarm.net
>>
>>
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