[Ford-ferguson] Usual and customary

[John Smith]

You should receive a full refund or another part at no charge. Anything less just isn't right.

John
www.oldfordtractors.com 

  ----- Original Message ----- 
  From: Randy Hoch 
  To: Ferguson List 
  Sent: Wednesday, December 13, 2006 11:58 AM
  Subject: [Ford-ferguson] Usual and customary


  All,

   

  I recently purchased a used part from a member of the list.  The part was
  poorly packaged and all I received was an empty box.  I contacted the post
  office and submitted paper work to get it to the correct location if they
  bother to find it or care if it gets to the correct location.  I requested a
  refund from the member and he sent me half.  My question:  Is it usual and
  customary within this group to refund only half on a part that fell out of
  its packaging and never received by its intended recipient?  

   

  Just Curious


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